Ligowe Health Facility in Neno district has been crippled by a persistent issue of night duty staff absenteeism. These healthcare workers were sleeping home during work hours and at times opening the facility around 9 or 10 AM, leaving the community members worried of the situation.

A turning point arrived through the Bwalo platform, a citizen voice forum initiated by the Parent and Child Health Initiative (PACHI). This platform brought together key stakeholders, including senior health officials, police, traditional leaders, hospital ombudsman, government representatives, ward counselors, and civil society organizations. During anl interface meeting, the community collectively addressed the pressing issue.

Through open dialogue and collaboration, a resolution was reached: the health facility would henceforth open at 7:30 AM, and all night shift staff would be required to be present throughout their duty hours. This decision marked a significant victory for the community, as it restored their fundamental right to timely and accessible healthcare.

Tobias Samba, an ADC member from TA Mlauli, expressed his gratitude for the Bwalo initiative. “We are solving issues that directly affect our lives through Bwalo,” he emphasized. “This platform has empowered us to demand change and hold duty bearers accountable.”

The success story from Neno district highlights the transformative potential of citizen engagement. By providing a platform for community members to voice their concerns and work collaboratively with authorities, Bwalo has demonstrated its effectiveness in addressing critical health service delivery challenges.

PACHI’s Bwalo initiative continues to empower communities, enabling them to take ownership of their health and well-being. By fostering dialogue, building trust, and driving accountability, Bwalo is becoming a catalyst for positive change in the healthcare sector.